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Get In Touch

Our customer support team is available to help with account issues, ticket purchases, prize claims, and responsible gaming support. We're committed to providing excellent service to all our players.

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Email Support

[email protected]

Response within 24 hours
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Phone Support

1800 LOTTERY (1800 568 837)

Free call within Australia
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Postal Address

Level 12, 123 Collins Street
Melbourne, VIC 3000
Australia

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Support Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday: Closed

24/7 online account access

Send Us a Message

For account-specific issues, please log in to your account first. For general inquiries, use the form below.

Important: For urgent account issues or prize claims, please call our support line. Response time for email inquiries is typically within 24 hours during business days.

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Problem Gambling Support

If you or someone you know has a gambling problem, help is available 24/7:

Account Security Issues

Suspected unauthorized access or security concerns:

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