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Our customer support team is available to help with account issues, ticket purchases, prize claims, and responsible gaming support. We're committed to providing excellent service to all our players.

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Email Support

[email protected]

Response within 24 hours
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Phone Support

1800 LOTTERY (1800 568 837)

Free call within Australia
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Postal Address

Level 12, 123 Collins Street
Melbourne, VIC 3000
Australia

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Support Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday: Closed

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❓ Frequently Asked Questions 🛡️ Responsible Gaming Support 🎯 How to Play Guide 🔒 Account Security

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For account-specific issues, please log in to your account first. For general inquiries, use the form below.

Important: For urgent account issues or prize claims, please call our support line. Response time for email inquiries is typically within 24 hours during business days.

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Problem Gambling Support

If you or someone you know has a gambling problem, help is available 24/7:

📞 Gambling Help: 1800 858 858 🌐 GambleAware.org

Account Security Issues

Suspected unauthorized access or security concerns:

📞 Security Hotline: 1800 LOTTERY 📧 [email protected]

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